Increase functionality for agents and improve inter-team collaboration with our gadgets for Cisco Finesse.
Supervisors whisper to agents during customer call.
An agent can push multiple wrap-up codes against a call.
Shows Customer Info from CIM to agent.
Shows the last five interactions per customer or per agent.
Forms / Scripts
Scripted conversation guides for agents in- and outbound calls.
Agents can chat amongst each other.
Attendant console to see presence status of UC Users or CC agent.
Send an SMS to the caller to share quick links or other useful, confidential info.
Park a call if a high priority/emergency call arrives. Add description/comments.
CAD to Finesse
We help you make a smooth transition with value added gadgets to make sure you do not miss on any CAD feature while still enjoy the benefits of Finesse. Cisco Finesse Desktop is a next-generation agent and supervisor browser-based desktop solution designed to meet the growing needs of agents, supervisors, and the administrators and developers who support them.
A container architecture allowing gadget based integration for a unified desktop experience.
|EF Finesse Gadgets Pack||$150*|
|EF Call Parking Gadget||$15000|
* Per gadget per concurrent agent. Professional services are not included in the above-mentioned prices. Minimum order quantity is 25.