AnnouncementsCisco Unified Contact Center Express (UCCX), Enterprise (UCCE) or PCCE

This module enables cisco UCCX and UCCE administrators to create and manage announcements on the fly.

Manage unplanned outages by dynamically defining an IVR announcement and calendar/schedules to insert time-controlled announcements. Create and organize prompts by assigning them to respective workspaces. 

Business Calendars

Business calendars allow supervisors to manage changes to opening/closing hours of the business and specify holidays. An announcement can also be created for playing holidays or non-working hours on the IVR.

Easy Announcements

An easy announcement is one or more prompts to be played on the IVR. Supervisors and administrators can create new or change existing IVR announcements on the fly, for instance, dynamically creating an announcement for an unplanned outage. By adding calendar time/date, supervisors can also insert scheduled announcements within the IVR script.

Prompts

While defining the workspace, admin can create a root prompt folder for this workspace. In that case, a workspace supervisor will have access only to the prompt folder assigned to that workspace. A supervisor can add new folders and prompts under this workspace root folder.

As an admin, you can also allow multiple workspaces to share the same prompt root folder or share the default prompt root folder for all workspaces.

Prompts are validated for CCX audio format compliance. Prompts must be in Wav format.

Compatibility with specific versions of Cisco Unified Contact Center Express and Enterprise

Cisco Unified Contact Center Express (UCCX)

versions 10.6 and higher (Enhanced & Premium)

Cisco Unified Contact Center Enterprise (UCCE)

versions 10.6 and higher

Note: Announcements can co-reside with any other CC Admin module.

Hardware Requirements

Server Cores 2 Cores
RAM 6 GB
Hard Disk 20 GB

Software Requirements

Operating System Windows Server 2012
Browser Firefox (50.1.0)
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