Agent Login Logout

Fieldname Description Datafield/ Formula Format
 Agent Name  Full name of the agent  AgentName
 Extension  Device which the agent is logged in  Extension
 Team Name  Name of the agent team  TeamName
 Login Date Time  Date and time of login into the system  LoginDateTime  yyyy-mm-dd hh:mm:ss
 Logout Date Time  Date and time of logout of the system  LogoutDateTime  yyyy-mm-dd hh:mm:ss
Duration  Duration of the login sequence in seconds  LoginDuration  hh:mm:ss

Available Filters

  • Date Time
  • Agent Name