Abandoned Call Detail

Fieldname Description Datafield/ Formula Format
Caller ID Customer phone number received at the contact center ANI
Skill Name of the call type CallTypeName
Call Date Date of call Date yyyy:mm:dd
Call Start Time Start time of the call Time hh:mm:ss
Disconnect Time Abandoned time when call is dropped by customer Disconnect hh:mm:ss
Queue Duration  Total duration of the call in queue Duration seconds

Available Filters

  • Date Time
  • Call Type Name