Manual Outbound Dialing

Note: Agents should login on Finesse for manual outbound call dialing after making themselves not ready with reason code “Manual Dialing.
Fieldname Description Datafield/ Formula Format
Team Name Name of the team
Agent Name Name of the agent Resource Name
Outbound Calls Count of calls dialed by agent outside the Contact center Outbound Calls
Avg Talk Time Average time agent spent in talking Avg Talk Time hh:mm:ss

 Available Filters

  • Date Time
  • Team
  • Agent