Calls Abandoned Detail

Fieldname Description Datafield/Formula Format
Start Time Start time of the call StartTime yyyy-mm-dd hh:mm:ss
End Time End time of the call EndTime yyyy-mm-dd hh:mm:ss
Duration Duration of the call CallDuration seconds
Called in Number Customer dial number DialNumber
Agent Name Name of the Agent Agent Name
Caller Number Number of the customer ANI

Available Filters

  • Date Time