Agent KPIs-Hourly

Note: Additional cost for custom database development and deployment of data replication connector will be charged.
Fieldname Description Datafield/Formula Format
Agent Name of the agent AgentName
Time Interval Hourly interval consolidation Interval hh
Calls Offered Calls received by the agent CallsOffered
Calls Processed Calls answered by agent CallsAnswered
Calls Lost Calls abandoned at agent terminal AbandOnRing
%Calls Processed  Percentage of calls answered (CallsAnswered/CallsOffered) * 100

Available Filters

  • Date Time
  • Agents