Agent and Team Wise Hourly

Fieldname Description
Agent Name Name of the agent
Time Interval Hourly interval consolidation
Average length of Log Assuming login time of agent in seconds
Not Ready % % of time spent in not ready state w.r.t login time
Ready % % of time spent in ready state w.r.t login time
Reserved % % of time spent in reserved state w.r.t login time
Talking % % of time spent in talking state w.r.t login time
Work % % of time spent in work state w.r.t login time

Report Filters

  • Date Time
  • Agents