Agent Not Ready Reason

Fieldname Description Datafield/ Formula Format
Month Month of the year Month
Selected date from the filter
Agent Name Full name of the agent AgentName
Agent Login ID Extension of the agent Extension
Team Name of the agent team Team
Campaign Name Name of the campaign CampaignName
Login Time Total login duration LoginTime Minutes
Not Ready Time Total not ready time duration NotReadyTime Minutes
Reason Codes (1,…,n)
Total not ready time duration in different
reason codes
Time during RC’s Minutes

Available Filters

  • Date Time
  • Campaigns
  • Teams
  • Agents