Agent Disposition

Fieldname Description Datafield/ Formula Format
Month Month of year Month
Date Selected Date Date
Agent Name Name of agent AgentName
Agent Login ID
ID used by an agent to logged in to the
Team Name of team associated with the agent Team
Campaign Name of the campaign Campaign
Total Connected to Agent Total calls responded by an agent ConnectedCalls
Wrap-up (1-n)
Cont of all wrap-up codes entered by the
agent during contact wrap-up

Available Filters

  • Date Time
  • Campaign
  • Team
  • Agent