ACD Results

Fieldname Description Datafield/ Formula Format
Call Date Date and time of the call initiated by the dialer DateTime
Connected Number Customer connected number ConnectedNumber
Status Name Status of the call (i.e., normal call, dialing error etc) StatusName
Agent Name Full name of the agent communicated with the customer AgentName
Agent Login ID Extension of the Agent configured in the system AgentLoginID
Team Name of the agent team Team
Campaign Name Name of the campaign CampaignName
Lead ID ID of the customer number in the outbound contact list LeadID
Disposition Dialed call outcome Disposition
Call Duration Total connected duration of contact Duration  hh:mm:ss

Available Filters

  • Date Time
  • Campaigns