Cisco Voice Engineer – CCE/CCX – Cairo, Egypt

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Cisco Voice Engineer – CCE/CCX – Cairo, Egypt

Website Expertflow

Customer Collaboration Software

Expertflow is looking for a Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.

Please note that prior experience with Contact Center Enterprise is required.

 

Responsibilities:

  • Design, scope and implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
  • Write scope, documentation and handover documents
  • Deploy, configure and customize Cisco ECE, Dialer, CCB
  • Cisco ICM/VXML scripting
  • CUIC/AW reporting customization
  • On site deployment/training
  • Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)

 

Qualifications:

  • Solid knowledge with VoIP technology and CVP comprehensive call flow
  • Solid troubleshooting and resolving problems related to CCE/CCX systems
  • Very good knowledge of CUIC reporting platform, and report customization
  • Good knowledge of IPT/Routing/Switching/CUCM is a plus
  • Cisco integration with speech services and social platforms is a plus
  • Eleveo / Calabrio WFM/ Nuance experience is a plus

Please send your resume to hr-me@expertflow.com along with a cover letter with the subject containing the job title.