CAD to Finesse
With CAD being replaced with Finesse, we help you make a smooth transition with value added gadgets to make sure you do not miss on any CAD feature while still enjoy the benefits of Finesse.
Cisco End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop (CAD)
To see a full list of all Finesse Gadgets offered, Click Here
CAD vs. Finesse - Feature Comparison Matrix
The following table covers the features that are not entirely supported by either CAD or Finesse v10. ExpertFlow gadgets can help you fill the gap
| CAD | Finesse | EF Gadgets | |
|---|---|---|---|
| Agent-initiated chat | Full Support | No Support | Chat Gadget |
| On-Demand Voice Recording | Partial Support | No Support | On-Demand call recording Gadget |
| Blind Call Transfer | Full Support | Only UCCE | Expert Call Transfer Gadget |
| Supervisor-agent chat | Full Support | Only UCCE | Chat Gadget |
| Agent Greetings | No Support | No Support | Expert Agent Greeting Gadget |
| Supervisor Whisper | No Support | No Support | Supervisor Whisper Gadget |
| Team messages | Full Support | No Support | Chat Gadget |
| Call parking | No Support | No Support | Expert Call Parking Gadget |
| Call Back Request | No Support | No Support | My Callback Gadget |
| Transfer to Skill Group | No Support | No Support | Expert Call Transfer Gadget |
| View and listen to previous recorded calls | No Support | No Support | My Calls Gadget |
ExpertFlow also provides professional services for migrating from CAD to Finesse.
Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)