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Expertflow's employees have been dedicated to callcenter deployments for the largest part of their careers. Each has specialized into a very focused area of expertise - we tendentially have specialists, not generalists. Our subject-matter experts are involved for each project that falls into their area of expertise and can therefore quickly propagate best practices across all our clients.
Andreas Stuber, CEO and Sales
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Andreas founded Expertflow in 2006. Before Expertflow, he served as CEO of Bucher & Suter in Switzerland, and worked in various management positions since 1996 in European Systems integrators, since 2000 exclusively related to Call center and Voice Applications, ranging from Ericsson to Nortel, Avaya, Envox, open-source solutions and finally Cisco. He has seen over 100 callcenter and IVR implementations throughout Belgium, Germany, Switzerland, UK, Pakistan, the ME and Africa. Andreas holds an MBA of Insead/ France, as well as a MSc in Electrical Engineering from EPFL in Lausanne/ Switzerland. He lives in Berne, Switzerland. Within Expertflow, he is responsible for Business Development, Sales and Product Management.
In his free time, he enjoys his kids, orienteering, bicycle riding, mountaineering and dancing Tango.
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Asjad Nawaz, COO
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Asjad joined Expertflow in 2009. Prior to Expertflow, he worked as Program Manager Engineering for Wateen Telecom for Hosted Solutions (Contactcenter, Datacenter, NOC). Before Wateen, he was COO of National Engineers Pakistan.
Asjad holds an Engineering degree of UET Lahore (University of Engineering and Technology, Lahore). He lives in Lahore/ Pakistan. Within Expertflow, he is responsible for the delivery of projects, operations, maintenance and accounting and is ITIL certified.
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Peter Iskander, Sales Director Middle East/ MD Egypt
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Peter Iskander joined Expertflow in 2010. Prior to Expertflow, he worked as Solution Architect for Hewlett-Packard Middle East, Where is focused on leading Cisco based contact centers. Before HP, He worked as an R&D officer at United Nations Development Programme (UNDP Egypt).
Peter holds a BSC. major in Computer Science, minors in Business Administration and physics from AUC (American university in cairo, Egypt). He lives in Cairo, Egypt. and is responsible of Sales in ME and Levant and serves as MD Egypt.
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Hamid Ainkorer, Sales Director French Speaking Africa/ MD Morocco
Hamid Ainkorer joined Expertflow in January 2012. He joins us from Dell, where he spent four years managing multimillion dollar global IT services engagements for financial services clients. Prior to Dell, he held several leadership positions where he was responsible for the delivery and growth of large IT Programs.
He brings to Expertflow over 10 years of experience in project management and business development within the financial services, manufacturing, government, and healthcare industries. He started his career in Morocco, and then worked in the US, Asia and Europe. He holds an MBA from Webster University in the USA, and an MS in Engineering Management from Louis Pasteur University in France. He is also certified PMP, 6Sigma Black belt and ITIL.
Hamid is originally from Morocco where all of his family still live today. In his free time he enjoys motorcycle touring, skiing and visiting new places every year. And he’s just discovered kite surfing.
Team Pakistan
A portion of our team in Lahore. left to right, bottom to top: Arslan (Presales), Qamar (UCCX/IT/VR), Sheeraz (CCVP, UCCE senior engineer), Fahad (UCCE junior engineer), Alvia (HR/ Admin), Asjad, Faisal (Voicerecording, UCCE), Irfan (senior UCCE engineer), Faisal (Finance), Nauman (Presales, Voicerecording), Basit (Reporting, WFM). Missing: Jawad (VXML, CTI Programming), Akeel (VXML, Programming).
Switzerland
The team in Switzerland is focused on sales/presales activities.
Egypt
Our office in Egypt has opened in February 2010.
Extended team
In addition to our own internal employees, we regularly work with external partners and subject matter experts to complement our skills or provide us with more bandwidth as required. These partners are located in the UK, Germany, Switzerland, Belgium and Pakistan. We also have ongoing cooperation's with universities for topics such as speech recognition and audio mining.
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