Expertflow

Our SW development capabilities cover all areas that enable the integration of Callcenters and Voice Portals into an existing or new environment. In addition, we have access to a network to external specialized partners that allow us to ramp up capacity as and when required.

SW technologies and interfaces that we very regularly use and that our team is knowledgeable in include the below. We aim to stay on-top of these technologies, have strong in-house skills and consider them our core competencies:

• Java Action Components (required for Voice SelfServices)
• Java, C++, C#, Java Script
• Cisco CTIOS (.NET and Java CIL); CVP Studio
• Apache Tomcat, IIS
• Infomaker (required for customized reporting)
• TIBCO, WDSL, SOAP, SOA concepts
• VXML

Through our partners, we have further access to the following know-how. We use this know-how on a more occasional level:

• PERL, PHP, ASP, Phyton, ANT
• Cisco UCCE Interfaces: GED125 (IVR Peripheral Gateway), GED145 (Application Gateway), ConAPI (Configuration API), TCL Scripts (Voice Gateway)
• Oracle, Sybase, Objectivity, Versant
• TAPI, JTAPI, AXL, Symposium Link, NNCCT, MCU, Symposium TAPI
• RUP, UML, Websphere, Rational Suite
• Business Objects, Crystal Reports, Jasper, Infomaker IBM
• ISO 8583 (Financial Transactions)
• MQSeries, CORBA (orbix, ISI), Reuters RMDS