Expertflow

Expertflow provides professional services in the following technologies:

• Cisco IPCC/ Unified Contact Center Enterprise for distributed environments, more integration capabilities and more than 300 agents. 
• Cisco Unified Contact Center Hosted
• Cisco Unified Contact Center Express for up to 300 agents
• Voice Portals: Cisco Customer Voice Portal (CVP) for larger, distributed deployments and Cisco IP-IVR for smaller deployments
• Email Interaction Manager (EIM)
• Cisco Outbound Option - outbound dialer
• Cisco Unified Web Interaction Manager
• Cisco Agent Desktop
• Cisco Unified Mobile Agent
• CTI Integrations (Screen popup and Agent applications)
• Phonebanking and Voice Self Service Applications based on VXML
• Customized Callcenter Reporting (Using Webview and third party solutions)
• SS7 Integration in signalling mode (ISUP with Cisco PGW 2200 Softswitchh)
• SS7 integration in callcontrol mode (INAP with Cisco NIC; CS1+ and other SS7 protocols)
• Workforce Management
• Voicerecording

On all projects that we deploy, we provide our customers and partners with a project WWW portal, containing:

• Contact lists of all persons involved in the project
• Document management with release control
• Documentation templates (Callflows, Backoffice Integrations,...)
• Installed Server lists with adresses, functions, licences
• Online updated project plan with milestones 

Interested? Contact us via chat for a free online WWW-based demonstration of our callcenter services!.