Expertflow

We provide professional services around Cisco Callcenters and Voiceportals, either on a fixed-price base "à la carte", or on a dayrate base. These include design, implementation, operations and maintenance of contact center platforms.

Expertflow provides professional services in the following technologies:

Cisco IPCC/ Unified Contact Center Enterprise for distributed environments, more integration capabilities and more than 300 agents.
Cisco Unified Contact Center Hosted
Cisco Unified Contact Center Express for up to 300 agents
Voice Portals: Cisco Customer Voice Portal (CVP) for larger, distributed deployments and Cisco IP-IVR for smaller deployments
Email Interaction Manager (EIM)
Cisco Outbound Option - outbound dialer
Cisco Unified Web Interaction Manager
Cisco Agent Desktop
Cisco Unified Mobile Agent
CTI Integrations (Screen popup and Agent applications)
Phonebanking and Voice Self Service Applications based on VXML
Customized Callcenter Reporting (Using Webview and third party solutions)
SS7 Integration in signalling mode (ISUP with Cisco PGW 2200 Softswitchh)
SS7 integration in callcontrol mode (INAP with Cisco NIC; CS1+ and other SS7 protocols)
Workforce Management
Voicerecording

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Services

Expertflow provides Turn-Key Callcenter solutions in the Middle East and Africa through Cisco IPT Partners