Expertflow

Our mission is to deliver and maintain turn-key callcenters and voice portals solutions in the Middle East, Pakistan and Africa.

We are passionate about enabling our clients to:

• Provide their customers a consistant, measurable and always-on customer service with low waiting times
• Increase voice selfservice and thereby reduce costs
• Improve the quality of the customer interactions

Expertflow provides clients and partners with expertise in Cisco Callcenters and Voice Portals. Our consultants cover all aspects of IPCC or UCCE, including Hosted, Enterprise and Express, CVP,  VXML, IP-IVR, PGW 2200, EIM, WIM, CRM integrations and deployments, reporting/ Business Intelligence, Workforce Management, Voicerecording and Speech Recognition.

We serve our clients through local systems integrators in order to complete high-level skills with local presence. We designs, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects.