We build Software for Cisco Customer Care

CTI Connectors

Pop up the caller's profile when a call or media arrives; click-to-dial.

Quality Assurance and Reporting


Admin Panel

A rich, drag & drop user interface for the non-technical supervisor to manage daily operations.

Finesse Gadgets

Increase agent productivity and collaboration within teams.

Reporting

Dashboards & Wallboard solutions Analytical Reports (OLAP Cubes) Operational reports with CUIC.

Improve Collaboration

Retail Queue

Centrally distribute and monitor all customer interactions, be they in contact center or your branches.

SMS Server

Send a personalized SMS at the end of each call to the customer, and run SMS campaigns.

Post Collaboration Survey

Automated post-interaction surveys through voice, SMS or Email after customer interaction.

Campaign Manager

Automated post-interaction surveys through voice, SMS or Email after customer interaction.

References

emearPartner2014.jpg

Expertflow a été nommé par le partenaire Cisco Contact Center pour la région ME, ainsi que pour l'ensemble EMEAR pour l'année 2014.

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