Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Out-of-the-box CUIC reports that you can easily add to your existing CUIC Environment.

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UCCE

UCCX

Each contact dropped on Queue Level while waiting for an agent.
Outcomes of all outbound contacts attempted by the dialer during a campaign.
Stats of agents who make themselves busy to avoid getting calls.
Provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)
Half-hourly, consolidated stats of agents worked on out-bound campaign.
Historical CDR report showing the detail of each contact handled on Contact Center Level along with hang-up party (Customer or Agent).
Provides real-time statistics for each call type configured in the system. The system generates a ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).
Half hourly, consolidated stats of all wrap-ups entered by an agent after handling outbound contacts.
Stats of all contacts that were abandoned in a queue at skill group level.
Half hour, consolidated stats of Not ready reasons availed by an agent during the shift.
Half-hourly consolidated outcomes of the outbound contacts w.r.t system.
Report display day wise consolidated agent summary on inbound KPIs.
Report display team performance on inbound KPIs.
Report display day wise count of calls to 7 specific numbers.
Report display half hourly consolidated stats on Custom Variable and CSQ level.
Report display day wise consolidated stats on Custom Variable and CSQ level.
Report display real time stats of selected CSQs from midnight.
Report display count of calls dialed by agent outside the contact center.
Report display team performance on inbound KPIs.
The price per report is $300. Cost per customized report is $3000. Note: We can optionally offer the installation as a service of customized reports on your system either via WebEx or VPN. The service will be charged on a T&M basis. Customized operational reports are also available so that users can manage daily business processes such as current performance metrics or key performance indicators (KPIs), custom reports can be both real-time or historical. Interested? Contact us via chat for a free online WWW-based demonstration of Reporting Solutions by one of our consultants!