Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Agent Login Logout

 
Fieldname Description Datafield/ Formula Format
 Agent Name  Full name of the agent  AgentName
 Extension  Device which the agent is logged in  Extension
 Team Name  Name of the agent team  TeamName
 Login Date Time  Date and time of login into the system  LoginDateTime  yyyy-mm-dd hh:mm:ss
 Logout Date Time  Date and time of logout of the system  LogoutDateTime  yyyy-mm-dd hh:mm:ss
Duration  Duration of the login sequence in seconds  LoginDuration  hh:mm:ss

Available Filters

  • Date Time
  • Agent Name