Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Team Name||Name of the team|
|Agent Name||Name of the agent||Resource Name|
|Outbound Calls||Count of calls dialed by agent outside the Contact center||Outbound Calls|
|Avg Talk Time||Average time agent spent in talking||Avg Talk Time||hh:mm:ss|