Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Agent Name||Name of the agent|
|Agent Login ID||Login ID of agent|
|Agent Extension||Extension of the agent device|
|Agent Non IPCC Extension||Extension of the agent device used for dialing external calls|
|Calls Start Time||Start Time of the call in (yyyy-mm-dd hh:mm:ss) format|
|Calls End Time||End Time of the call in (yyyy-mm-dd hh:mm:ss) format|
|Call Duration||Duration of the call in seconds|
|Called Number||Dialed number to initiate a call (Extension (internal calls), Caller ANI (Outbound Call))|
|Call ANI||Customer ANI (Extension in case of internal call, Caller ANI(Inbound Call)|
|Call Routed CSQ||Name of CSQ in case of inbound call|
|Other CSQs||Name of CSQ to which inbound call is transferred|
|Call Skills||Skill group name on which call is answered by agent|
|Talk Time||Talk time of answered call in seconds|
|Hold Time||Hold time of call put on hold by agent in seconds|
|Wrap-up Time||Time spent by agent during wrap-up in seconds|
|Type Call||Name of call type|