Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Calls Abandoned Detail

Fieldname Description Datafield/Formula Format
Start Time Start time of the call StartTime yyyy-mm-dd hh:mm:ss
End Time End time of the call EndTime yyyy-mm-dd hh:mm:ss
Duration Duration of the call CallDuration seconds
Called in Number Customer dial number DialNumber
Agent Name Name of the Agent Agent Name
Caller Number Number of the customer ANI

Available Filters

  • Date Time