Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Agent Name||Name of the agent|
|Time Interval||Hourly interval consolidation|
|Average length of Log||Assuming login time of agent in seconds|
|Not Ready %||% of time spent in not ready state w.r.t login time|
|Ready %||% of time spent in ready state w.r.t login time|
|Reserved %||% of time spent in reserved state w.r.t login time|
|Talking %||% of time spent in talking state w.r.t login time|
|Work %||% of time spent in work state w.r.t login time|