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Our clients are predominantly from the finance and telecom sector. In 2008, Expertflow implemented every month one Callcenterproject. Here is an extract of reference clients - more can be provided on demand:
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Accessbank, Nigeria: UCC Enterprise; Phonebanking with ISO 8583 integration to Iflex Core banking application; CTI Integration to Siebel; Voicerecording and Quality Management |
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BankPHB, Nigeria: UCC Enterprise; CTI integration with Temenos Corebanking application; Email Routing |
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Injazat, UAE: Enterprise Callcenter; Customized Reports for various tenants |
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Multilinks, Nigeria: Enterprise, Kanaan FX CRM integration, Workforce Management, Voicerecording, Email Interaction, Faxserver, WWW collaboration |
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Wateen Hosted, Pakistan: Hosted Callcenter; High- and Lowlevel design, Implementation Support; Workforce Management, Voicerecording and Qualitymanagement |
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Ufone, Pakistan: Enterprise Callcenter with VXML Self-Services |
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Wi-Tribe, Pakistan: UCCX (Express Callcenter) with Email Interaction Manager |
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Topnet, Tunisia: IVR outbound dialer for Express Callcenter with MSCRM integration |
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Oceanic Bank, Nigeria: Enterprise Callcenter, Customized Reports, Voicerecording |
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RCC-Raya, Egypt: Enterprise Callcenter, CUIC |
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Airtel, Tanzania: Enterprise Callcenter with VXML Self-Service, PGW, Voicerecording, CTI integration with Tabs, SMS integration, IN Integration, Integration with 3rd party IVR system, and direct database integration |
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