Expertflow

Expertflow provides professional services in the following technologies:

• Cisco IPCC/ UCCE Callcenter, Customer Voice Portal (CVP)
• Outbound Dialer (Preview, Predictive, Power Dialer, IVR only)
• Email Interaction Manager (EIM)
• WWW Interaction Manager (WIM)
• CTI Integrations (Screen popup and Agent applications)
• Phonebanking and Voice Self Service Applications based on VXML
• Customized Callcenter Reporting (Using Webview and third party solutions)
• Workforce Management (Teleopti Contact Center Coach)
• Voicerecording (ASC Telecom)

On these topics, we can provide you with the following services:

• Callcenter design and process optimization
• Installation, configuration and customizing
• Corrective and preventive maintenance
• Moves, Adds and Changes
• Training

Besides its own engineers, Expertflow has a very large network of partners and highly skilled experts that can together provide very complex and extensive projects.