Clients

Service Providers

Solutions

  • Yellow Page/ White Page Services: Caller speaks with a Callcenter agent to be connected to a person he knows only the name/ location of the desired destination party. The agent finds the right person, and transfers the call to an IVR menu. The IVR then reads out the phonenumber of the destination. The caller can say "SMS" to receive an SMS containing the destinee's name, adress and phonenumber. He can say "connect" to be connected to that party. Using SS7 INAP signalling, we execute an explicit call transfer in the carrier's public network in order to release the IVR ports.
  • SIM-Card Activation, Top-Up, Friends and Family
  • Authentication, Password reset, Caller pre-qualification
  • Entertainment (Sports, Weather, Time, Traffic Conditions)
  • Status enquiries
  • Customer surveys/ Satisfaction surveys

References

  • Hosted Callcenters for two mobile carriers in Sub-saharan Africa with CVP VXML integration to a
    TIBCO platform and CRM integration with MSCRM, along with Workforce Management and Voicerecording.
  • Operations and maintenance for a mobile carrier in the GCC
  • Re-design and callcenter unification for a carrier in the GCC
  • Hosted, enterprise and express callcenter for various carriers in Pakistan
  • Enterprise callcenter for a Business Process Outsourcer in the UAE

Banks

Solutions

  • IVR Fund transfer, mobile payments
  • IVR Account enquiries
  • IVR Order chequebooks
  • IVR information: Branches, Locations, opening hours, product information
  • Integration with core-banking systems
  • Call recording for treasury departments

References

  • Phone banking Application with ISO8283 integration in Nigeria
  • Enterprise callcenters for three banks in Nigeria, including voicerecording
 
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