CAD to Finesse

With CAD being replaced with Finesse, we help you make a smooth transition with value added gadgets to make sure you do not miss on any CAD feature while still enjoy the benefits of Finesse. 

Cisco End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop (CAD)

To see a full list of all Finesse Gadgets offered,  Click Here

CAD vs. Finesse - Feature Comparison Matrix

The following table covers the features that are not entirely supported by either CAD or Finesse v10. ExpertFlow gadgets can help you fill the gap

 CADFinesseEF Gadgets
Agent-initiated chatFull SupportNo SupportChat Gadget
On-Demand Voice RecordingPartial SupportNo SupportOn-Demand call recording Gadget
Blind Call TransferFull SupportOnly UCCEExpert Call Transfer Gadget
Supervisor-agent chatFull SupportOnly UCCEChat Gadget
Agent GreetingsNo SupportNo SupportExpert Agent Greeting Gadget
Supervisor WhisperNo SupportNo SupportSupervisor Whisper Gadget
Team messagesFull SupportNo SupportChat Gadget
Call parkingNo SupportNo SupportExpert Call Parking Gadget
Call Back RequestNo SupportNo SupportMy Callback Gadget
Transfer to Skill GroupNo SupportNo SupportExpert Call Transfer Gadget
View and listen to previous recorded callsNo SupportNo SupportMy Calls Gadget

ExpertFlow also provides professional services for migrating from CAD to Finesse.

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)