With CAD being replaced with Finesse, we help you make a smooth transition with value added gadgets to make sure you do not miss on any CAD feature while still enjoy the benefits of Finesse.
To see a full list of all Finesse Gadgets offered, Click Here
CAD vs. Finesse - Feature Comparison Matrix
The following table covers the features that are not entirely supported by either CAD or Finesse v10. ExpertFlow gadgets can help you fill the gap
|Agent-initiated chat||Full Support||No Support||Chat Gadget|
|On-Demand Voice Recording||Partial Support||No Support||On-Demand call recording Gadget|
|Blind Call Transfer||Full Support||Only UCCE||Expert Call Transfer Gadget|
|Supervisor-agent chat||Full Support||Only UCCE||Chat Gadget|
|Agent Greetings||No Support||No Support||Expert Agent Greeting Gadget|
|Supervisor Whisper||No Support||No Support||Supervisor Whisper Gadget|
|Team messages||Full Support||No Support||Chat Gadget|
|Call parking||No Support||No Support||Expert Call Parking Gadget|
|Call Back Request||No Support||No Support||My Callback Gadget|
|Transfer to Skill Group||No Support||No Support||Expert Call Transfer Gadget|
|View and listen to previous recorded calls||No Support||No Support||My Calls Gadget|
ExpertFlow also provides professional services for migrating from CAD to Finesse.