We are merging our award-winning Hybridchat together with Customer Interactions. The Finesse gadget to the left shows the chats, which the agent is working on. The gadget in the center shows this customer’s interaction history across all channels. The gadget to the right shows the customer profile, including identities through which the customer can be contacted. This allows agents to initiate a chat from a call, a call from a chat, or to switch from SMS chat to FB messenger.