Customer Interaction Management
Schedule, track, score customer interactions and context, linked to your CRM
Surveys / Quality Assurance
Quality Assurance and Customer (satisfaction) scores after a call / interaction
Pop up the caller’s profile when a call or media arrives; click-to-dial.
SAP CIC or Hybris
Callers can request a callback either from a webpage or while waiting in a calling queue.
Drag-n-drop agent reskilling, change IVR announcements, and manage business calendars.
Dashboard / Wallboards
Out of the box, prebuilt gadgets, enabling administrators to design their own wallboards and dashboards to see the required statistics only.
Route branch visitors, video sessions, chatbot requests to contact center agents with our Mediarouting engine.
Branch office and Video
Queue visitors at your branches, enable video interaction with contact center agents.
Switching from CAD to Finesse or using Finesse for the first time, we provide an array of gadgets to increase agent efficiency, productivity and inter-team collaboration.